Dallas Movers

(2) Claim form received and being processed and decision made: Once the Dallas Movers have

received your claim form, Dallas Movers claims department will gather all the shipping documents

relating to your move and review the liability options you selected. Depending on when

your move took place, Dallas Movers claims department may have to wait until the shipping

documents are returned to our main office to process your claim. Once all the Dallas Movers shipping

documents have been received, the Dallas Movers claims department will review the liability option

selected and then go through each of your items claimed damaged or missing one by one.

To save time please send in any photographs you may have of the damaged items at the

same time you send in yourה Dallas Movers claim form. Photographs are not always necessary, but they

can be very helpful. If you do not send in photographs and the claims department

determines that they need them, then they may send a request to you asking for them. This

may delay the evaluation process. Please also note that we are not responsible for any costs

associated with photographs, documentation, estimates, mailing, telephone calls or other

expenses you may occur while your Dallas Movers claim is being processed.

(3) Claims decision and release letter mailed to customer. When the claims department

has finished evaluating your Dallas Movers claim, the evaluation recommendation will be reviewed with a

manager and notice of the claims department’s decision will me mailed to the customer.

This decision may include the departments reasoning and amount offered for the claims.

Along with the decision notice, the department will send a claims release document

indicating the amount to be paid to the customer. Once the Dallas Movers have received back the signed

claims release document we can finish the processing of your claim.

(4) Signed release form received from the customer, check request made, and payment

mailed. Once your signed the Dallas Movers claims release form has been received by our claims department,

a check request will be issued. Our Dallas Movers claims department will issue the check request and then

accounting will process the check mail payment to the customer.

 

Need more information about Moving  ?
Call us 866.503.9766